IMPORTANT NOTICE
We strongly advise customers not to book installation services until all items have been received in full and checked.

NON-BESPOKE ITEMS – RETURNS

You have the right to return your order for any reason within 14 days of receiving your goods, in accordance with the Consumer Contracts Regulations 2013.

To return a non-bespoke item, please notify us within 14 calendar days of delivery:

We will provide a Returns Authorisation Number (RAN). Do not return goods without this number. Once your return is authorised, items must be shipped back to our main warehouse address (which we will confirm in writing).

Returned goods must:

  • Be unused and uninstalled

  • Be in their original packaging

  • Arrive undamaged

You are responsible for return shipping costs. We recommend using a tracked and insured courier service. If goods are returned in a diminished state (e.g., damaged or showing signs of installation or heavy handling), a deduction may be made from your refund.

Refunds will be issued within 14 days of us receiving the returned goods, or receiving proof that they have been sent back — whichever is sooner.

NON-BESPOKE ORDER – CANCELLATION

You may cancel your order at any time before dispatch. If your order has already been dispatched, please refer to the returns policy above.

BESPOKE ITEMS – RETURNS

Bespoke items are custom-made to your specifications and are therefore non-returnable under UK consumer law.

If your bespoke item arrives damaged or defective, please notify us within 24 hours. A replacement will be issued, and the faulty item collected at our cost.

Refunds are not available on bespoke items — replacements only.

BESPOKE ORDERS – CANCELLATION

You may cancel a bespoke order before the order enters production. Once in production, your order cannot be cancelled.

DAMAGED OR FAULTY GOODS

If any item arrives damaged or faulty, please inform us within 24 hours via:

If able, please take evidence of any damaged boxes before accepting delivery from the courier.

To allow us to arrange a courier collection, please retain the original packaging and take a clear photo of the damaged item in the packaging. Once the damage is confirmed, and the goods are repacked in the original packaging, a free replacement will be sent. Refunds are not given for damaged goods – only replacements.

A replacement product will only be sent once we have received the damaged product and it has been inspected by our team.

QUESTIONS OR CONCERNS?

For help with returns, replacements or cancellations, please contact our customer service team: